Logistics company of 45 employees goes from zero IT structure to fully managed, SLA-backed support in 8 weeks
A growing logistics firm with 3 warehouses had no IT team, no device management, and was resolving IT issues via personal WhatsApp messages with no SLA. We built and now run their entire IT function.
The Challenge
Our client had grown from 8 to 45 employees in 3 years with no IT infrastructure whatsoever. Devices were a mix of personal and company equipment, there was no remote management capability, software was unlicensed, and IT problems were 'solved' by messaging a technical acquaintance on WhatsApp — with no tracking, no SLA and no accountability.
- No IT team — support via personal WhatsApp, no SLA or tracking
- Mix of personal and company devices with no management or visibility
- No device encryption or remote wipe capability
- Unlicensed software across multiple devices — legal and security risk
- No asset inventory — management did not know how many devices the company owned
- Password sharing between warehouse staff — no individual accounts
Our Solution
IT Audit & Asset Inventory
Conducted a full audit of all 47 devices across 3 locations: hardware specs, operating system versions, installed software, licences, and network configuration. Delivered a complete asset register for the first time in the company's history.
Device Management with Intune
Enrolled all devices into Microsoft Intune: automated security configuration, BitLocker encryption, Windows Update management, remote wipe capability, and software deployment from a centralised portal.
Identity & Access Management
Migrated all staff to individual Entra ID accounts, eliminated shared credentials, enforced MFA for all accounts, and implemented role-based access control across Microsoft 365 and the company's operational software.
Helpdesk Setup & SLAs
Deployed Freshdesk ticketing system, defined clear SLAs (P1 critical: 1hr, P2 high: 4hrs, P3 standard: 24hrs), integrated with remote access tools for fast resolution, and set up an internal IT portal for staff self-service.
Ongoing Managed Support
Providing ongoing fully managed IT support: dedicated account manager, monthly IT health reports, proactive monitoring and alerting, patch management, and unlimited helpdesk within SLA. Staff onboard new devices in under 30 minutes via Intune Autopilot.
Results
Tech Stack
Next Case Study
SharePoint Modern Intranet
Real Estate / Property Management